Individual Objects

Individual Objects

 

Individual Objects enable you:

§To track those uniquely, identified, specific objects in business process

   Object history

§Partner history

§Attribute / configuration history

§Business document history

§Object structure

§Relationship history

§Individual Object with reference to product

§Attribute set types

§Relationships

§Document links

§To manage specific data valid for distinct individual objects.

  

Installed Base : Individual Object in comparison to Product

 

§Contains information on the features of goods or service

§It describes generic features: Number of IP nodes on a switch type XYZ12 

 

§Specifies data valid for only one uniquely identified, single object. For ex:

–ID number

–Location

–Address

 

 

 

Each Individual Object belongs to an Object family

•Setting made at the object family level determine which fields can be maintained for the objects

•All other settings related to objects are also made at the object family level 

 

Individual Object - Integration

  

§Service Order Integration

–Complaints

–In-house repairs

–Service order & confirmation ,

–Service contracts – Service contracts information is visible in the Installed Base

–Case management

§Channel Integration

–E-Service Integration

§Product Self-registration

–Field Applications

§Mobile Service

–Interaction Centre

§Sales, service & marketing processes – Search, display &  detailed display of Ibase in the CIC navigation area; Ease-of-use transfer of selected installed base components into service process as reference object or spare part items.

 

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