Installed Base
The technical equipment (installation) at the customer’s site which needs to be Serviced / Supported
An installed base can be described as a multilevel structure of installed base components for managing objects that are installed, or are going to be installed on site at the customer site. An installed base describes the hierarchical structure of these objects and their individual parts.
The set of installed objects at the customer’s can be used, for example:
§To determine the exact object for which a problem has been reported
§To determine in detail what the transaction (for example, visit by field service representative, repair by a service employee) refers to
§By the service employee as information about which object is affected and the parts it consists of
§For documenting changes made to objects
In addition to this direct use of the installed base data in the context of individual service processes with the customer, it also represents the base for additional evaluations, such as:
§Activities covered by service contracts
§Statistics
No comments:
Post a Comment