Module Objectives
§At the completion of this module you should be able to:
- –Explain CRM Master and Transaction Data
- – Organizational Data -
- §Objects and Features
- §Explain Org Model, scenarios and attributes
- §Organizational Data Determination
- –Business Partner
- §Category
- §Relationship
- §Roles
- §Extension
- –Product
- §Type
- §Hierarchies
- §Relationship
- §Extension
- §Exchange of Product between R3 and CRM
- –Partner Product Range
- –Maintain products and enhance products in CRM
- –Explain product hierarchies and categories
- –Understand product data exchange between CRM and R/3 backend
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Master Data
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Transaction
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Organizational Data
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PPOSA_CRM/PPOMA_CRM
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Business Partner and Hierarchy
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BP / BPH
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Product and Hierarchy
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COMMPR01 / COMM_HIERARCHY
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Partner Product Range
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CRMM_PPR
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Pricing and Condition
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/SAPCND/GCM
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Price List
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/BEA/CNPL02
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Commodity Pricing
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CRMM_FA_GCM
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Content Management
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CRM_KW
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Payment Card
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PCA
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Installed Base
|
IB52
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Transaction Data
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Transactional Data
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Transaction
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Activities
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CRMD_BUS2000126
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Marketing
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CRM_MKTPL
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Leads
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CRMD_BUS2000108
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Opportunities
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CRMD_BUS2000111
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Sales Contract
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CRMD_BUS2000121
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Sales Order
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CRMD_BUS2000115
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Service Process
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CRMD_BUS2000116
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Service Confirmation
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CRMD_BUS2000117
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Service Contract
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CRMD_BUS2000112
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Complaints
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CRMD_BUS2000120
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Billing Document
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BEA_BD_01
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Sales and Service Quotation / Contract / Order/ Service Confirmation
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CRMD_ORDER/CIC0
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