Hierarchies
Hierarchies are used to visualize special ‘parent-child’ relationships between different objects. With this UI element, the position of an object within a hierarchical structure can easily be displayed and understood.
§Available on search, overview,
and edit pages
and edit pages
§Used in the Header area or in a related AB
§Table-like behavior
§Can be used differently and always follows business use case-specific needs
Used for :
§Displaying structured information
§Navigation
§Choosing another line in the hierarchy updates the related information to the right or below the hierarchy
§Open / close hierarchy view
on request
on request
Interaction center
|
UI Areas of Interaction Center
|
|
|
Title bar
|
Displays a customizable Interaction Center WebClient title
|
|
Context area
|
Combination of account information, alerts, and communication information, which together provide background information for the current interaction
|
|
Scratch pad
|
Temporary workspace that you use as an electronic notepad to store miscellaneous information during an interaction
|
|
Account information
|
Displays info about the account, such as contact person and company
|
|
Alerts
|
Displays messages triggered by system events
|
|
Communication information
|
Displays technical information about the current contact, such as channel, duration, and state
|
|
Interaction Toolbar
|
Provides a collection of tools tailored to your work in different channels
|
|
Navigation bar
|
Allows you to navigate easily to the most common IC WebClient functions
|
|
Work Area
|
The content of the work area either changes manually when you navigate to different functions, or it changes automatically to reflect the next logical step of your current task.
|
|
Broadcast messages
|
Displays real-time messages sent out by your manager
|
|
Queue status
|
Displays the channels and queues you are assigned to
|
