Hierarchies
Hierarchies are used to visualize special ‘parent-child’ relationships between different objects. With this UI element, the position of an object within a hierarchical structure can easily be displayed and understood.
§Available on search, overview,
and edit pages
and edit pages
§Used in the Header area or in a related AB
§Table-like behavior
§Can be used differently and always follows business use case-specific needs
Used for :
§Displaying structured information
§Navigation
§Choosing another line in the hierarchy updates the related information to the right or below the hierarchy
§Open / close hierarchy view
on request
on request
Interaction center
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UI Areas of Interaction Center
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Title bar
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Displays a customizable Interaction Center WebClient title
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Context area
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Combination of account information, alerts, and communication information, which together provide background information for the current interaction
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Scratch pad
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Temporary workspace that you use as an electronic notepad to store miscellaneous information during an interaction
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Account information
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Displays info about the account, such as contact person and company
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Alerts
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Displays messages triggered by system events
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Communication information
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Displays technical information about the current contact, such as channel, duration, and state
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Interaction Toolbar
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Provides a collection of tools tailored to your work in different channels
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Navigation bar
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Allows you to navigate easily to the most common IC WebClient functions
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Work Area
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The content of the work area either changes manually when you navigate to different functions, or it changes automatically to reflect the next logical step of your current task.
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Broadcast messages
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Displays real-time messages sent out by your manager
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Queue status
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Displays the channels and queues you are assigned to
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